DHL 的四个地点在 20 财年的 20 财年记分卡中，均位于 Nissan九个地点中的前五名，该记分卡衡量准时绩效、交付扫描和质量。DHL 在 Nissan 的 Parts Manager客户调查中，在总体满意度和净推荐值方面得分。
DHL 为提高司机劳动力稳定性而进行的劳动力沟通是一个特别关注的领域，特别是针对因 COVID-19而限制进入设施的司机。DHL 团队开发了多种创造性的方法来保持有效的沟通，Zui终获得更高的保留率，这与上一年的绩效提高直接相关。
“在 DHL Supply Chain，我们赞扬我们敬业的 Nissan团队努力支持我们提供的运输和物流服务套件的承诺，帮助提升 Nissan 对经销商和消费者的售后服务，”副总裁 JorgeSalas 说DHL 供应链专门车队运营总裁。“这一荣誉，作为来自 Nissan 的‘年度物流合作伙伴’，证明了 DHL有能力执行端到端供应链（运输、仓储和管理），为我们尊贵的客户提供效率、灵活性和成本效益。
DHL Supply Chain, the global and North American contractlogistics leader within Deutsche Post DHL Group, has been namedNissan’s Aftersales ‘Logistics Partner of the Year’ in the Nissanaftermarket network for Fiscal Year 2020.
DHL’s four locations were all in the top five of Nissan’s ninelocations on the FY20 scorecard that measures On-Time-Performance,Delivery Scanning, and Quality. In addition, DHL finished as thetop carrier in Nissan’s Parts Manager customer survey, scoring thehighest in Overall Satisfaction and Net Promoter.
DHL’s workforce communication to enhance driver workforcestability was a particular area of focus, specifically to driverswho had restricted facility access due to COVID-19. The DHL teamdeveloped a variety of creative methods to maintain effectivecommunications and ultimately earned higher retention rates thatdirectly related to improved performance over the previousyear.